Automation Pains: Chennai Telephones
I am amazed all the time at the labor pains being borne by the ordinary citizens in delivering supposedly 'efficient' technology systems in public institutions. Chennai Telephones is one case and self the victim. read on... Chennai Telephones shifted my telephone from one end of the city to other after collecting all the dues (or so I thought). This was in November. I had paid the November bill on time and constant travel meant December bill was not paid by due date. So, the telephone went 'off' after the grace period granted by the Department. When I went and paid the bill within a day, I assumed that the connection will be through immediately. Not so. The handset whenever we tried to call another number, kept telling us that, 'your line has been dis-connected, please contact the area accounts officer for details' . I visited one of the customer care centres of BSNL, the very friendly lady asked me for all the details and whether it was a recently shift...